This Privacy Policy explains how Zhangjiakou SENO Biotech Co., Ltd. (SENO Biotech Co., Ltd, hereinafter "the Company" or "we") collects, uses, stores and protects your personal information and data when you use this website and our DNA testing services.
1. Who we are and how to contact us
- Company name: Zhangjiakou SENO Biotech Co., Ltd. (SENO Biotech Co., Ltd)
- Brand name: SENO
- Website address: https://senopigeon.com
- Registered address: Building 3, North Silicon Valley, Qiaodong District, Zhangjiakou, Hebei, China
- Email: [email protected]
- Phone: 0086 15612372623
2. The types of data we collect and what we use them for
We mainly collect two categories of information: personal data generated by your interaction with the website, and testing and order data that you provide when you purchase a service.
A. Website interaction data (personal information)
- Comment data: the data in the comment form, the visitor's IP address and browser UA string, used for spam detection.
- User account information: personal information such as the name and email address provided at registration.
- Cookies: used to keep you logged in, to remember display preferences and to make commenting easier.
- Media files: images uploaded by visitors (we recommend not uploading images that contain location information).
B. Service and testing data (key information)
- Order information: customer name, contact details, shipping address and email address.
- DNA sample information: the sample source (feather, blood, etc.), the sample number and any related description.
- Test results: DNA extraction, amplification, sequencing and gene-test reports.
3. How we use your data
- Service provision and performance: processing orders, carrying out DNA analysis, and generating and sending reports.
- Customer support: replying to enquiries, providing technical support and answering questions.
- Website functionality: ensuring that the website works properly, and providing user login and comment functions.
- Legal compliance: complying with legal, regulatory or judicial requirements.
4. Data sharing and disclosure
We are committed to protecting your data and share it only in the following limited circumstances:
- Third-party service providers: visitor comments may be checked through an automated spam-detection service.
- Legal requirements: disclosure in response to law, a court order or a government request.
- Business transfer: in the event of a merger, sale or transfer of assets, data may form part of the transferred assets.
Special note on DNA testing data: your DNA samples and test results constitute highly sensitive professional data. Without your express written consent, we will not sell, rent or share test results with any third-party commercial entity, except for the internal processes necessary to perform the service.
5. Data security and storage
We take reasonable physical, electronic and managerial measures to protect your information against unauthorised access and disclosure. Articles on this website may contain embedded content from other websites, which behaves in exactly the same way as if you had visited that website directly.
6. Your rights over your data
- Access a copy of your data: request an export file of the personal data we hold about you.
- Request deletion: request deletion of the personal data we hold about you (excluding data we are legally required to retain).
- Editing or amendment: users may view, edit or delete their personal information at any time (except for the username).
